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Head of Customer Care & Facility Management

Prime de cooptation: 1000 MAD

Type de contrat: Employé

Secteur: Real estate

Lieu: Rabat – Rabat – Sale – Zemmour - Zaer Kénitra

Client :

Our partner is a multinational specialized in construction.

Description :

  • Manage FM service delivery and life cycle requirements, partners utilising computerized system to manage performance
  • Establish and oversee agreements for commercial and residential buildings that provides long-term preservation of the asset value in a cost-effective manner
  • Provide annual strategy recommendations on business plans and budgets to meet the strategic goals of the businessDevelop and execute day-to-day operations for document control, pricing, procurement, permissions, and workflows
  • Secure proposed regulation approvals from gov't authorities
  • Monitor team deliverables and mitigate issues effectively for continued
  • Manage soft and hard services delivery of locations to guarantee deliver of quality of services i.e. landscape, maintenance, waste collection, security, pest control, cleaning, especial maintenance conduct periodic inspection
  • Create and monitor performance, KPI and recommending and implementing corrective action, monitor tenants hand book regulations and reporting
  • Participate in HSE meetings as required
  • Participate in Emergency First Aid.
  • Report near misses and incidents.Ancillary duties
  • Ensure compliance with company policy & procedure.
  • Ensure compliance with legislated workplace health and safety requirements and building codes.
  • Ensure compliance with Quality Assurance Systems
Required qualifications:
  • Bachelor's Degree or related technical school degree
  • Master's degree in Finance, Engineering or MBA an asset
Preferred Experience:
  • 12 - 15 years in construction and facilities management
  • Minimum 4 years of experience in a management role
  • Licenses or Certificates - Ability to obtain and/or maintain any government required licenses, certificates or permits.
Job Specific Skills:
  • Excellent understanding of building maintenance activities


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